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Frequently Asked Questions
My small 7.5oz candles burn for 40-60 hours.
My large 12.5oz candles burn for 60-80 hours.
Place 1-2 wax melt cubes in your warmer, then turn it on or light a tea light underneath (depending on your warmer type). The wax will melt, releasing the fragrance. To change scents, turn off the warmer and allow the wax to harden. Once solid, you can easily remove the wax from the dish.
I use 100% soy wax for both candles and wax melts. The fragrance oils I choose are paraffin and paraben-free.
Cautionary Note: if you ever see a product that says "Blend", it means that the wax has been blended with paraffin wax. Stear clear!!
Soy candles burn slower and cooler than paraffin candles, leading to a longer burn time. Additionally, soy wax has a lower melting point, which helps the candle burn more evenly and last longer. Plus, soy wax is natural and biodegradable!
To make your candles last longer, trim the wick before each burn (except the first time). Burn the candle for 3-4 hours until you get a full melt pool, about 1/2" deep. Store them in a cool, dry place when not in use.
Soy candles are generally better for people with allergies because they burn cleaner, producing less soot and fewer pollutants compared to paraffin candles. However, always check the fragrance notes, as some may still trigger allergies.
Yes, soy candles and melts are generally safer for pets compared to paraffin. They burn cleaner and produce fewer toxins. However, please do keep candles and wax melts out of reach to prevent accidents.
Yes! Please reach out via the chat or "Contact Me" with the items and quantities you'd like to add. I can update your order for you.
Note: It's best to avoid placing two orders, but if you do, I can credit back a portion of the shipping for the second order.
First, because I live in Florida, I chose to work with a soy wax that withstands warmer temperatures. With that said, during the summer months, keep an eye on the tracking info I provide with every order. Orders usually arrive within 3-5 business days of being placed.
During the summer months, I only ship Monday, Tuesday, and Wednesday to avoid weekend delays as well.
I typically pack orders the same day during my TikTok Live at 8:00 PM CST and ship them out the next day. Most orders go out via priority mail, arriving within 2-3 business days. Generally, expect delivery within 3-5 days.
I don't offer "special gift wrapping", but my packaging is already cute, I promise!
If you're ordering for someone special, leave a comment on your order with their name and a message for them. I'll hand-write it and include it with the order so they know who it's from!
I have a loyalty points-based system called IA Rewards! From the moment you sign up, you'll start earning IA Points for various actions, including placing orders or particpating on the website blog posts or activities. You can redeem these points for discounts on future purchases. For more details, check out our IA Rewards page.(https://www.illuminateapothecary.com/rewards)
Unfortunately, I don't offer international shipping at this time. The boxes get quite heavy with candles, resulting in very high shipping fees.
In the very rare event that you receive a damaged product, contact me immediately with a photo of the damage. I'll resolve the issue for you.
I do pack my orders very carefully, so it's uncommon for breaks to occur but if they do, don't be afraid to reach out.
Please note that I can't credit back damaged products after 14 days.
For wholesale inquiries, please reach out to me via my contact form. I'd love to work with you!
While I do not create custom fragrances, I am happy to customize labels for your special occasions or bulk purchases.
Here’s how it works:
• Wholesale Orders: Perfect for retailers looking to stock our products. (Minimum order requirements apply.)
• Event Candles: Ideal for weddings, corporate events, memorials, bridal shower, or any special occasion. Choose from our signature scents or a fragrance from our current collection, and we'll create a custom label to match your event's theme. (Minimum order requirements apply.)
If you're interested in placing a custom label order for an event or wholesale purchase, please reach out via my contact page.(https://www.illuminateapothecary.com/contact) I'll be delighted to help you add a touch of elegance and warmth to your event or store!
Yes, I left my corporate job in 2021 after 7 years. It was the best decision ever! Ask me about it on my lives for the full story!
I usually go live at 8 PM CST for order packing, so if you place an order, chances are, I will be on that evening to pack it up live - Tune in early!
I also do production lives, but less frequently now. For notifications on these, follow my Discord channel. Normally they are either 10:30 AM CST or 4:00 PM CST.
You can find them at Smiirl.com.(https://www.smiirl.com)
I appreciate your interest in my process and while I do help support new small businesses with general information, some information I've earned the right to keep to myself! Over the past three years, I've dedicated countless hours to researching and sourcing the best materials for Illuminate Apothecary. While I could share this information, it would not be great business practice to do so as it is proprietary to my business. I encourage you to dive into your own research and find what works best for your unique creations. Happy crafting!
At the moment, I am not in need of moderators for my TikTok lives. Over the past year, TikTok traffic has slowed down, resulting in less random traffic during our sessions. Our community is incredibly loving and supportive, and we rarely encounter issues. For now, I encourage everyone to relax and enjoy the live streams. I truly appreciate your interest in helping me and Illuminate Apothecary grow. Thank you for your support!
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