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  • How long do soy candles last?
    My small 7.5oz candles burn for 40-60 hours. My large 12.5oz candles burn for 60-80 hours.
  • How do I use soy wax melts?
    Place 1-2 wax melt cubes in your warmer, then turn it on or light a tea light underneath (depending on your warmer type). The wax will melt, releasing the fragrance. To change scents, turn off the warmer and allow the wax to harden. Once solid, you can easily remove the wax from the dish​.
  • What ingredients do you use in your candles and melts?
    I use 100% soy wax for both candles and wax melts. The fragrance oils I choose are paraffin and paraben-free. Cautionary Note: if you ever see a product that says "Blend", it means that the wax has been blended with paraffin wax. Stear clear!!
  • What makes soy candles last longer than paraffin candles?
    Soy candles burn slower and cooler than paraffin candles, leading to a longer burn time. Additionally, soy wax has a lower melting point, which helps the candle burn more evenly and last longer. Plus, soy wax is natural and biodegradable!
  • How do I properly care for my candles to ensure they last longer?
    To make your candles last longer, trim the wick before each burn (except the first time). Burn the candle for 3-4 hours until you get a full melt pool, about 1/2" deep. Store them in a cool, dry place when not in use.
  • Will soy candles affect my allergies?
    Soy candles are generally better for people with allergies because they burn cleaner, producing less soot and fewer pollutants compared to paraffin candles. However, always check the fragrance notes, as some may still trigger allergies.
  • Are soy candles and melts safe for pets?
    Yes, soy candles and melts are generally safer for pets compared to paraffin. They burn cleaner and produce fewer toxins. However, please do keep candles and wax melts out of reach to prevent accidents.
  • Can I add something to my order?
    Yes! Please reach out via the chat or "Contact Me" with the items and quantities you'd like to add. I can update your order for you. Note: It's best to avoid placing two orders, but if you do, I can credit back a portion of the shipping for the second order.
  • How do you prevent product melting in the summer?
    First, because I live in Florida, I chose to work with a soy wax that withstands warmer temperatures. With that said, during the summer months, keep an eye on the tracking info I provide with every order. Orders usually arrive within 3-5 business days of being placed. During the summer months, I only ship Monday, Tuesday, and Wednesday to avoid weekend delays as well.
  • How long does shipping usually take?
    I typically pack orders the same day during my TikTok Live at 8:00 PM CST and ship them out the next day. Most orders go out via priority mail, arriving within 2-3 business days. Generally, expect delivery within 3-5 days.
  • Do you offer gift wrapping or personalized messages for gifts?
    I don't offer "special gift wrapping", but my packaging is already cute, I promise! If you're ordering for someone special, leave a comment on your order with their name and a message for them. I'll hand-write it and include it with the order so they know who it's from!
  • Is there a coupon for first-time buyers?
    I have a loyalty points-based system called IA Rewards! From the moment you sign up, you'll start earning IA Points for various actions, including placing orders or particpating on the website blog posts or activities. You can redeem these points for discounts on future purchases. For more details, check out our IA Rewards page.
  • Do you offer international shipping?
    Unfortunately, I don't offer international shipping at this time. The boxes get quite heavy with candles, resulting in very high shipping fees.
  • What should I do if my order arrives damaged?
    In the very rare event that you receive a damaged product, contact me immediately with a photo of the damage. I'll resolve the issue for you. I do pack my orders very carefully, so it's uncommon for breaks to occur but if they do, don't be afraid to reach out. Please note that I can't credit back damaged products after 14 days.
  • Do you offer wholesale or bulk order discounts?
    For wholesale inquiries, please reach out to me via my contact form. I'd love to work with you!
  • Do you do custom orders?
    While I do not create custom fragrances, I am happy to customize labels for your special occasions or bulk purchases. Here’s how it works: Wholesale Orders: Perfect for retailers looking to stock our products. (Minimum order requirements apply.) Event Candles: Ideal for weddings, corporate events, memorials, bridal shower, or any special occasion. Choose from our signature scents or a fragrance from our current collection, and we'll create a custom label to match your event's theme. (Minimum order requirements apply.) If you're interested in placing a custom label order for an event or wholesale purchase, please reach out via my contact page. I'll be delighted to help you add a touch of elegance and warmth to your event or store!
  • Is this my full-time job?
    Yes, I left my corporate job in 2021 after 7 years. It was the best decision ever! Ask me about it on my lives for the full story!
  • How often do you go live on TikTok?
    I usually go live at 8 PM CST for order packing, so if you place an order, chances are, I will be on that evening to pack it up live - Tune in early! I also do production lives, but less frequently now. For notifications on these, follow my Discord channel. Normally they are either 10:30 AM CST or 4:00 PM CST.
  • Where do I get the counter seen on my TikTok Lives?
    You can find them at Smiirl.com.
  • Where do you get your materials from (ie: soy wax, jars, fragrance oils, etc.)?
    I appreciate your interest in my process and while I do help support new small businesses with general information, some information I've earned the right to keep to myself! Over the past three years, I've dedicated countless hours to researching and sourcing the best materials for Illuminate Apothecary. While I could share this information, it would not be great business practice to do so as it is proprietary to my business. I encourage you to dive into your own research and find what works best for your unique creations. Happy crafting!
  • How can I become a moderator on TikTok?
    At the moment, I am not in need of moderators for my TikTok lives. Over the past year, TikTok traffic has slowed down, resulting in less random traffic during our sessions. Our community is incredibly loving and supportive, and we rarely encounter issues. For now, I encourage everyone to relax and enjoy the live streams. I truly appreciate your interest in helping me and Illuminate Apothecary grow. Thank you for your support!
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