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Return Policy

If for any reason you are not completely satisfied with your purchase, you may return your item(s) for an exchange or refund as long as the following conditions are met:

  • All returns must be postmarked within fourteen (14) days of the purchase date.

  • All returned items must be in new and unused condition.

  • All items must be securely placed back in the original packaging.

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If all conditions are met, please email us (see below) to obtain a Return Merchandise Authorization (RMA) number, place the item securely back in its original packaging, and mail your return to the following address:

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Illuminate Apothecary LLC

2064 Porter Ave

P.O. 517

Grand Ridge, FL 32442-9998

 

Please note, you will be responsible for all return shipping charges and therefore, we strongly recommend that you use a trackable method to mail your return. 

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REFUND PROCESS:

Upon receiving your returned item(s), and the condition of the return has been inspected and approved, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

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FOR DEFECTIVE OR DAMAGED PRODUCTS:

Please contact us directly via the email address below to arrange a refund or exchange.

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For any additional questions or concerns, please contact us via our contact page.

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